Privacy Policy

This Privacy Policy explains how Stitch & Style processes personal data when you use the website, contact us, request a consultation, or arrange tailoring, remodelling, or upcycling services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may process identification and contact details, project details about garments or materials you submit, communication records, booking information, quotation and approval records, payment and collection details, and limited technical data such as device or browser information when you use the website. Where relevant to a project, we may also process notes about fit, construction, condition, and customer-supplied materials.

The categories collected depend on the inquiry, booking, or workshop interaction.

Data Sources

We receive data from website forms, email, telephone calls, workshop visits, and other direct communications. We may also generate data internally from consultations, assessments, quotations, approvals, work progress, collection, and payment handling. Technical data may be collected automatically through the website and related systems.

Most information comes directly from the person making the inquiry or placing the order.

Cookie Types

Necessary cookies support basic site operation and security. Functional cookies help remember form inputs or preferences. Analytical cookies help us understand how the site is used and whether pages perform properly. Cookies may be session-based or persistent, depending on their purpose.

The site may use cookies that are necessary, functional, or analytical in nature.

Cookie Controls

You can usually block or delete cookies through browser settings, and some browsers allow you to limit tracking preferences. If cookies are disabled, parts of the site may not function as intended, especially where a form, session, or preference depends on them.

Cookie settings may be adjusted through the browser or device used to access the site.

User Rights

Your Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. You may also request information about the categories of data we hold and how they are used. Where a request cannot be fully granted, we will explain the reason in general terms.

Available rights depend on the legal basis and any applicable exceptions.

Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or interaction concerned. We may ask for information needed to verify your identity and to locate the relevant records. We will respond within the period required by applicable law or, where no specific period applies, within a reasonable time.

Requests are handled after reasonable verification of identity and scope.

Data Retention

Retention of Data

We keep personal data only for as long as needed for the relevant inquiry, project, transaction, or legal requirement. Project records may be retained for a practical period after collection or completion to handle follow-up questions, adjustments, accounting, or dispute management. Data that is no longer needed is deleted or anonymised where feasible.

Retention is based on the purpose of collection and any legal or accounting duty.

Policy Updates

If we make material changes, we will update the policy text on the website and may use a reasonable notice method where appropriate. The version in force is the one published at the time of your visit or interaction, unless a different effective date is stated.

We may revise this policy to reflect operational, legal, or technical changes.

01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, assess garments and materials, prepare quotations, manage consultations and approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, operate and secure the website, and comply with legal obligations. We may also use data to communicate about project status, fit review, or follow-up matters connected with an existing service relationship.

Processing is limited to the purposes described for the website and workshop.

02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or similar operational functions. Where a project requires it, we may also share limited information with suppliers or contractors involved in the work. These recipients are expected to use the data only for the assigned purpose and to apply appropriate confidentiality and security measures.

Operational recipients are limited to those needed to run the service.

03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other recipients when required to comply with law, lawful requests, or enforceable obligations. We may also disclose information where necessary to establish, exercise, or defend legal claims, or to protect the rights and safety of the business, customers, or others.

Disclosure may occur where a legal duty or formal request applies.